Emerge Queue | Customer Flow Management and Queue management

We provide South Africa with the world’s leading Customer Journey Management systems.

We create great experiences for customers, patients, citizens and the staff who serve them with cutting-edge customer experience and queuing products.

Create a great customer experience

Queue Management

Products that reduce customer waiting times, improve efficiency and increase revenues.

Online and mobile appointment system

Scheduling software that creates a seamless customer experience from online to in-person.

Business intelligence

Advanced business intelligence that gives you valuable insights into your staff and customers’ needs.

Mobile solutions

Everything your staff and customers need for a better experience, in the palm of their hands.

Distributed operations

Control and monitor operations across every location in your enterprise.

Customer feedback

Instant customer insights that help you do business better.

Customer journey management

Enhance every touch point, from pre-arrival to post-service.

Mobile solutions

Everything your staff and customers need for a better experience, in the palm of their hands.

Ready to optimise your Customer Journey?

Industries

Qmatic products can be tailored to minimise waiting times and improve customer experiences in a range of industries.

Financial

Provide a personalised experience from mobile to on-line with solutions made for today’s digital consumer.

Healthcare

Improve patient satisfaction, reduce queues and increase clinic efficiencies and staff fulfillment.

Retail

Get the competitive edge, drive sales and grow engagement by improving customer experience at every touchpoint.

Public

Gain access to resources and insights that help you deliver higher standards of service excellence to citizens.

Telecoms

Improve customer experience with solutions that help you make the most of your assets and resources.

We provide South Africa with the world’s leading Customer Journey Management systems.

Queue Management

Online and mobile appointment system

Business intelligence

Mobile solutions

Distributed operations

Customer feedback

Customer journey management

Mobile solutions

Ready to optimise your Customer Journey?

Industries

Financial

Healthcare

Retail

Public

Telecoms

Latest News

Emerge Queue Reappointed Qmatic’s Premier Solution Partner in South Africa

Ticket to success: Emerge Queue prints 110 million queueing tickets over the past year.

Emerge Queue will continue providing services during the lockdown