Emerge Queue, a Qmatic Premier Solution Partner, have announced that they printed a record number of 110 million queueing tickets over the past year.
“From what we’ve seen, this is a record-breaking number of tickets compared to similar-sized Qmatic partners elsewhere around the globe,” says Emerge Queue’s Managing Director, Eugene Swanepoel.
Qmatic, which is based in Sweden, is the world leader in queue management solutions and their queueing tickets are an important component of their cutting-edge systems. Emerge Queue have installed Qmatic queueing systems at service areas in a range of industries across South Africa and their clients include Capitec Bank, the City of Cape Town and Mediclinic.
The Qmatic queueing tickets are one of the first touchpoints in the customer’s journey (their overall experience from interacting with the business online to receiving follow-up service). When customers, citizens or patients arrive, they are issued a ticket, which shows their place in the queue. They can then track where they are in the line and are given an estimated waiting time via the Qmatic system.
Ensuring that each customer is issued a ticket that assigns to them a place in the queue and keeping them informed at all times, help enhance efficiency and reduce actual and perceived waiting times.
“What makes us most proud of printing 110 million tickets over the past year, is the fact that it shows we’re improving the queueing experience for hundreds of thousands of South Africans and making a real difference in enhancing businesses’ service efficiency. We look forward to breaking even more records in 2019,” says Eugene Swanepoel.
Emerge Queue are the sole providers of Qmatic customer journey solutions in South Africa, as well as other neighbouring countries. As a Qmatic Premier Solution Partner, they are the market leader in South Africa. For more information on any of Emerge Queue’s products and services, please visit www.emergequeue.com.