Qmatic Orchestra 7 is a modular, scalable and world-class queuing solution designed for organisations with complex queueing requirements at multiple premises managed from a single point.
Orchestra 7 considers the entire experience that your customer goes through. We take care of your visitors even before they arrive by offering online appointment booking and mobile tickets. On the day of their visit customers can check-in via a self-service kiosk or at a reception point. And once the visit is over you can ask for customer feedback to learn how you can further improve the customer experience.
Thanks to its modular design Orchestra 7 may be tailored to suit your specific needs, with regards both to functionality, number of branches and amount of users. And, as your needs change, Orchestra offers all the flexibility need to adapt.
Enable staff productivity by having information at their fingertips that make it easier to provide great customer service.
Showcase messages and relevant content in your environment.
Live up to your customer’s expectations by keeping them informed on every step of their journey.
Create tailored content that informs and engages your customers.
Communicate with your clients via text for a seamless experience.
Design more personal and relevant interactions by having insights into their needs.
Keep your customers updated through audio with efficient and direct information.
Allow your customers to queue virtually using their phone to access your ticketless system.
- Entry: Establish basic rules for managing interactions.
- Standard: Transfer customers based on their needs and set service levels – with the same visit allowing multiple interactions.
- Premium: Personalisation based on segmentation and can explore multi-service options.