Qmatic is a leading company in optimising customer experiences in the face-to-face customer touchpoints. Through their cutting-edge Customer Experience Management (CEM) platform, Orchestra, they harmonise the customer journey from online to real-world channels. From managing the customer journey to collecting customer insights from across a spectrum of customer interactions, Qmatic enables better customer experiences resulting in brand loyalty and superior customer satisfaction.
With over 40 combined years in Installations, Support and Maintenance, ESS services customers nationally in South Africa. With knowledge and expertise in Queue Management Solutions, Smart Safe installations and support as well as direct support services, customers are guaranteed effective and satisfactory results.