Long queues are frustrating for customers and employees alike. Luckily Qmatic has the solution: By giving people more control over the situation and making every touchpoint as simple as possible, you can create better customer experiences and help your employees work more efficiently. Qmatic’s queue management systems are installed in over 60 000 locations around the globe and can be customised to be the perfect fit for your organisation.
Makes it easy for customers to set appointments and wait from anywhere.
- Software and hardware are engineered to work together
- Customers can make appointments online before the arrive
- Customers can check themselves in via a kiosk on site, and receive communications and alerts via mobile apps and SMS messages
- Customers can rate their experience on a handheld device before they leave the environment.
- Manage queues better and fairly
- Give customers an indication of how long it’ll take before they’re served
- Vastly improve productivity and the waiting experience.